- Where can I find instructions for purchasing a membership online?
You can find instructions here. You can also call or email the Membership Coordinator for assistance: 929-9228, firstname.lastname@example.org
- How long does my membership last?
Your membership is good for 12 months from the date of purchase. If you renew your membership early, the new membership starts at the end of your current membership cycle, and you get an extra month free.
- Can I upgrade my membership before it expires?
Your new membership benefits kick-in immediately upon upgrading. You will receive updated membership cards and any additional mailed membership benefits (guest passes and Muse gift card, if applicable) within 2 weeks.
- How many cards do I get?
Each adult listed on your membership will receive one membership card. The Anchorage Museum will check you in by your printed membership card or your ID. Make sure to list all adults on your membership application. Individual memberships allow 1 adult; Family memberships allow 2 adults; Sustaining memberships allow 4 adults; Contributing, Benefactor, and Sponsor memberships allow 6 adults. Membership benefits apply to specific individuals and are not transferable.
- When should I receive my membership cards?
You should receive your membership cards within 2 weeks of purchase. During our busiest times (winter and during special exhibits), it may take up to 4 weeks. If you have not received your membership cards and it has been over a month, please email email@example.com.
- What do I do if I lose my membership card
You may request a membership card at the front desk (907-929-9263). Replacement cards cost $5 per card, and your new card will be mailed within 2 weeks of your request.
- Do I need my membership card to visit?
We encourage you to use your membership card at the front desk for a speedier check in process. You may also use your ID for check-in. We advise you to carry your membership card if you plan to purchase anything at the Muse Restaurant or the Museum Store. Don’t forget to carry your membership card with you when you travel in order to use your reciprocal programs benefits!
- What are my reciprocal museum membership benefits? How do I find a museum?
All current members receive free general admission to more than 300 science museums around the world through the Association of Science-Technology Centers Passport Program (link to http://www.astc.org/about-astc/about-science-centers/find-a-science-center/). Sustaining, Contributing, Benefactor, and Sponsor level members also receive free general admission and museum store discounts to hundreds of North American museums through the Reciprocal Organization of Associated Museums (link to https://sites.google.com/site/roammuseums/home/list-of-roam-museums).
- Do I need my membership card to receive free admission at other museums?
You must present your current Anchorage Museum membership card to receive free admission at ASTC science centers and ROAM museums. If you do not have your card, you will need to pay admission.
- Do the adults on a family membership need to be married?
The adults on any membership level can have any relationship, as long as they live in the same household. Examples include roommates, mother and adult daughter, life partners, husband and wife, adult brothers.
- Can I share my membership card with people outside of my household (friends, the grandparents, or other family)?
Memberships are non-transferable. Only the adults listed on the membership application may use membership benefits. Memberships are limited to one household. Guests and friends are subject to regular admission prices. Single use guest passes are benefits of the Sustaining, Contributing, Benefactor, and Sponsor membership levels, and these may be used for your guests and friends.
- Can another adult that is not on our membership bring our children to the museum?
Your children are still covered by your membership when you are not present. Make sure that the caregiver is aware that the membership benefits do not extend to the caregiver, and regular admission rates will still apply. The caregiver will need to present your membership card and explain that only the children are on the membership. If caregivers frequently take your children to the museum, you may consider giving them gift memberships.
- Do I have to be present for someone to use the guest passes that come with my membership?
No, you do not have to be present for a guest pass to be used. Guest passes are single use and must be surrendered when used.
- When does the guest pass expire?
Guest passes do not expire. Guest passes are membership benefits of Sustaining, Contributing, Benefactor, and Sponsor levels.
- How do I purchase a gift membership?
You may purchase a gift membership online, at the front desk (907-929-9263), or by calling the membership office (907-929-9228). You will need your gift recipient’s names, address, phone number, and e-mail to complete the transaction.
- How far in advance should I buy a gift membership?
Gift memberships take about 2 weeks to process during normal times of the year, but during the holidays it takes much longer due to increased volume. We try our best to process memberships in a timely manner. Ensuring that your gift recipient’s contact information is correct will ensure safe delivery of their membership.
Your gift recipient’s membership is valid upon purchase, and the recipient may check in by presenting their ID at the front desk if they have not received their membership card yet. You, the gift giver, will also receive an emailed certificate that you may print out for your gift recipient to use at their first check-in.
- Is a gift membership delivered to the gift recipient?
The gift membership and the renewal letter will be sent to the gift recipient by default. You can choose who the gift membership and renewal letter is sent to by selecting the option on the online form, or by requesting this option during your transaction at the Front Desk. Please note that writing the gift giver’s address in the gift recipient’s contact information may result in returned or lost mail. If you have specific requests for your gift membership, please contact firstname.lastname@example.org.
- Are children admitted free to the museum?
Children 2 and younger are free. With your membership (excluding individual levels), children 3-17 that live in your household receive free general admission. Additional rates may apply for premium exhibits. Regular admission rates can be found here.
- How many children are included in my family membership?
All of the children (17 years and younger) in your household receive general admission benefits with your Family, Sustaining, Contributing, Benefactor, and Sponsor level memberships. You may also bring your grandchildren (under 17 years) with you to the museum if you are a Family, Sustaining, Contributing, Benefactor, and Sponsor level member. Other children that visit you will be subject to regular admission rates. Children are not included on Individual level memberships.
- Can my child have a membership card?
You may request a membership card for your child. If you request this on a membership renewal form, make sure to indicate that (s)he is a youth. Youth cards cost $5. Please note that youth must be 15 to explore the museum alone. Youth younger than 15 must be accompanied by a caregiver. A youth card allows the front desk staff to look up the youth’s address for check-in, but does not extend any membership benefits to caregivers that are not on the membership.
- How old do I need to be to qualify for the Senior Individual or Senior Family membership?
One member on the membership must be 65 years or older.
- Do I have to pay the regular fee for premium exhibitions?
Whenever possible, we offer free premium exhibition admission to members. For some premium exhibitions, an extra ticket is required. Call the front desk at (907) 929-9263 for pricing of current exhibits.
- How will I find out about member exclusive events?
Information about special events is included in our member e-newsletter. You can also find these events on our event calendar in the “Members Only” section. Some events include a special invitation sent to you by mail or email. Please make sure that we have your current email and mailing address on file. Email email@example.com to update your contact information.
- Can I use my membership card for a school visit/field trip?
Your membership may be used for chaperone admission, but may not be used for the school children that are attending the fieldtrip. Membership dues do not cover the cost of the education staff, presentations, and tours included with the field trips. If you are a chaperone that would like to be covered by your membership during a field trip, you must enter through the West Entrance. The school group and teachers will enter through the South Entrance.
- Do members receive special parking privileges?
The parking garage below the Anchorage Museum is a municipal garage that is limited to staff during the week, but can be a convenient place to park on weekends. There are handicapped spots available for the public during the week. More information about parking and pricing can be found here.
- Does my membership include admission to the Imaginarium Discovery Center?
Yes, admission to the Discovery Center is included with your membership. Tickets for planetarium shows are discounted for members. Sustaining, Contributing, Benefactor, and Sponsor levels also receive a select number of free planetarium shows as membership benefits. Check your member benefits here.
- How are my membership dues used at the Anchorage Museum?
Anchorage Museum members contribute about $450,000 annually through their membership dues, which makes up about 5% of the Museum’s annual revenue. For more financial and statistical information about the Anchorage Museum, please review our most recent annual Gratitude Report. Type “Gratitude Report” into the webpage’s search box.
- How can I make a donation to the museum?
Gifts at every level make a difference. Admissions, municipal support, and other earned revenue covers only 80% of annual operations and programs. Contributions like yours make up the balance. Make a gift online here, or contact our annual giving manager at (907) 929-9226.
- How can I include the museum in my will or estate plan?
Making a planned gift to the Anchorage Museum can be an effective way to meet your financial goals and save on taxes, while helping ensure quality art, history, culture and science programs and exhibitions for the benefit Alaskans far into the future. For more information, please contact the Donor Relations Manager (907) 929-9213.
- Do you sell or lend out my contact information?
- What if I do not want to receive e-mails, mail, or solicitations?
If you would like to unsubscribe from the museum e-newsletter, you may use the link at the bottom of the e-newsletter to unsubscribe. If you do not want to receive mail or solicitations, please call 929-9228 (membership) or 929-9226 (annual giving) so that we can make the appropriate adjustments to your record.
- Is my membership tax deductible?
Your membership is fully tax deductible minus the fair market value of any benefits. Benefits include guest passes ($15 value per pass), planetarium show credits ($6 value per show), and MUSE Restaurant gift cards (value written on gift card). Our tax ID number is 92-6009317. Your Membership Thank You receipt has the tax deductible amount written at the bottom of the letter.
- Are memberships refundable?
Memberships are nonrefundable.
- Oh no! I paid for my membership twice!
In this circumstance, we extend your membership by another year. You will receive new membership cards with the further-out date.
- Can my non-profit purchase a membership for our beneficiaries?
The Anchorage Museum offers a Non-Profit Organization Pass Program. This allows your non-profit to purchase tickets at a special non-profit rate in bulk, and distribute at your convenience. For more information on non-profit discounts, please contact the Community Partnerships and Outreach Director at (907) 929-9227.
For information on Free Days during which your beneficiaries can visit for free, please visit our online calendar https://www.anchoragemuseum.org/exhibits-events/calendar/